PAYMENT

We accept Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron. at www.jemengines.co.uk in our retailstore and on telephone orders . We also accept Paypal.   

SHIPPING

We currently offer 4 types of delivery service: 


Standard delivery ( Royal Mail 2nd Class )  for GB Mainland in approximately 3 - 7  working days.

Premium Next Day (DPD)  these are all sent tracked and are available to track online. Not available over weekends.

Cut off time for next day delivery is 13.00 hours GMT. 

Saturday Delivery - please ensure order is placed by 13.00 hours GMT

Flat Rate for International Orders these are tracked.

We currently ship to the UK , Europe & Scandinavia for Rest of World shipping costs please contact us to quote. 

 

RETURNS AND REFUNDS

Qualifying parts must be returned within 14 Days 

A Returns Authorisation Number must be generated to return an item 

Parts that have been installed, open kits and electrical parts are non returnable 

Parts must be returned in their original packaging and be in resealable condition 

Non stock or special ordered parts are subject to a 20% restocking fee 

Shipping and handling charges are non refundable 

To Request a Returns Authorisation Number:

Please email info@jemengines.co.uk quoting your Order No and request a Returns Authorisation Number from a representative. Returns Authorisation Numbers are valid for 14 Days.

 

How to return parts for credit:

Email info@jemengines.co.uk and request a Returns Authorisation Number from a representative.

Please note: Electrical parts are non-returnable, as we have no way to determine if an electrical part was used for troubleshooting and damaged during that process, therefore we do not allow returns for electrical items. Please be certain of your need for an electrical item before placing an order. 

Disputing an order received.

Contact us within 14 days of receiving your order if you have a concern with its contents. Disputes older than 14 days will only be considered at our discretion. 

Do not refuse a shipment.

Because we occasionally use alternative methods to send parts ,Jem Engines  may not be the return address, please accept all packages and contact us for a resolution.

 

Disclaimer: 

 

The information contained in this website is for general information purposes only. The information is provided by Jem Engines Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you may be able to link to other websites which are not under the control of Jem Engines Ltd . We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Jem Engines Ltd  takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Email:   info@jemengines.co.uk                                       Tel:  +44 (0)1324 633266

 

                                   Jem Engines Limited Company No : SC444103 having a registered address at 23 Polmont Road, Laurieston, Falkirk. Fk29QQ